If you have a booking in redBus app, and your bus is delayed then I am sure you will be frustrated. Also when you have not received any bus details that case is very irritating for you.
Now your bus is a delay, but what to do? don’t worry I will tell you what you can do at this time.
The first option you have is you can call the bus driver’s number which is sent by the bus operator 1 hour prior to your journey.
If you have not received bus details like bus and driver number, then you need to call the bus operator number which is always mentioned on your ticket.
You can call them and ask for the driver’s number, then you can coordinate with the driver and wait accordingly. If your bus is coming late you can wait for some time and inform the driver to call you once they reach your boarding point.
You can also check the live tracking of the bus to know the exact location of the bus.
Bus Details Not Received & Bus Operator Not Picking Call?
Now, in this situation, you might get confused about what to do and how to contact the bus operator or the driver. in case if you are facing such an issue where the operator is not picking your call then please call redBus customer support or chat with redBus customer support.
Once you connect with customer support they will call the bus operator and get you the bus and driver number.
Also, they will share the live tracking link of the bus and check with the operator that how long will it take to reach your boarding point.
As this is road transport sometimes buses get delayed, you don’t have to worry, in redBus when the bus comes at your point the bus driver calls on your booking number.
redBus always inform customer to reach their boarding point 15 minutes prior to their journey.