This is an extremely unusual circumstance, in which the bus broke down halfway through the trip, but we cannot predict this as road transport.
But, if your bus has stopped in the middle of the trip or just gotten on board, what should you do?
There’s no need to be concerned, if you have a redBus reservation, I’ll provide you with some ideas to assist you out of your bind.
Scenario wise | Action to be Taken
If the bus has broken down in the middle of the trip and it’s nighttime, there are a few things you can do simultaneously.
Wait for ten to 15 minutes after the bus broke down and contact the driver if they will arrange any alternative transportation or repair it.
If the bus driver is ignoring you, contact the bus operator on the number printed on your ticket.
What if the bus operator is ignoring your call? Please contact redBus customer care if this happens.
It is crucial to know the redBus customer care number in case you don’t know it. It is 09945600000 if you need assistance. You have two options for contacting them: call or chat with them on their redBus customer support service.
The first thing that comes to mind when you think of a bus is the risk of being stranded somewhere unexpected because it has broken down. Fortunately, redBus provides assistance in such situations by having one-to-one contact with its own team members and bus operators who know all about the city’s routes and stops. They’ll call the bus operator and get the right information for you.
If there is no other option, request the Agent to submit a complaint regarding a refund and attempt to book an alternative bus on your own.
It’s difficult for the bus driver to dispatch an alternative bus if your vehicle has broken down in the middle. As a result, there are less possibilities that the operator will offer you another bus.
redBus Agents not able to connect with Operator?
There were chances when the bus operator did not pick your call and agents failed to provide you with a solution.
If that’s the case, I’ll advise you to just write a complaint and take an alternate bus from your end.
If you take an alternate bus, redBus customer support will register a complaint and supply you with a complaint ID for follow-up.